Customer Support Representative 20h/week (f/m/d)
Adverity, Austria

We are looking for a Customer Support Representative (f/m/d) to be responsible for enhancing our customers’ experience with our product. You will take complete ownership of addressing product-related issues and provide exceptional solutions to ensure customer satisfaction.

This is a part-time position based in our Vienna office or within a commutable distance to the office.

• Be the daily go-to person for our customers, ensuring their seamless experience with our fully-integrated data platform.
• Swiftly identify, categorise and troubleshoot customer issues, providing effective resolutions with clear and concise communication.
• Reproduce issues in the test environment and provide relevant information to product and engineering teams.
• Proactively document recurring customer cases and solutions in our internal FAQ and Help Centre.
• Join our collaborative environment, working closely with cross-functional teams and following escalation paths to maintain customer satisfaction.
• Empower our customers to make the most of our application, elevating their professional experience.

• 1-2 years experience in a support role using a customer service ticketing tool, ideally in a SaaS company.
• Ability to independently analyse and troubleshoot customer cases and deliver instructions to a non-technical audience.
• Bachelor’s Degree in information technology or a similar field.
• Dedication to solve problems and continuously improve customer satisfaction.
• Research skills and ability to gather information to support operational decisions.
• Outstanding communication skills in English (written and verbal), German is a plus.
• Being a team player with a strong willingness to learn and discover new technologies.

• Experience with Zendesk.
• Exposure to web technologies like API, Python and SQL.
• Interest in learning and discovering new technologies.

• Flexible working hours and home-office
• Internal shares program (EDPP)
• Lunch allowance for our inhouse restaurant
• Ergonomic workspace and cutting edge technology
• Budget for job relevant training
• Regular team events (also remote) and a yearly global team trip
• Modern and stylish offices
• Sustainable merch for all employees
• Adverity Social Responsibility Days (+2 days paid off)
• An exciting ride in one of the coolest tech scaleups

If this position is filled in Vienna, the minimum salary denoted for legal reasons and according to the collective agreement (IT KV) for a full-time position is 31.122. In any case, we offer competitive salaries depending on your qualifications and experience.

Apply now if you are ready to revolutionise the way businesses work with data. We look forward to meeting you!

Job Rewards and Benefits