Do you have a knack for building relationships and ensuring customer satisfaction? Userbrain, a leading software company specializing in user testing solutions, seeks a dedicated and enthusiastic Customer Success Manger to join our dynamic team.
This is an exciting opportunity to work in a dynamic and fast-paced environment, shaping the future of user research. Our customer list includes big brands like Spotify, Virgin, Audi, and Tesla, to name just a few.
About the Job- Contract: Part-time (20h/week)
- Salary: We offer a minimum annual gross salary of 35,000 based on a full-time 100% position. The salary is pro-rated for part-time hours, commensurate with experience and qualifications, following industry standards.
- Location: Graz, Austria OR 100% remote
What you will do
- Build and maintain strong, long-lasting customer relationships
- Conduct product demonstrations and trainings to educate clients on effectively using Userbrain's platform.
- Proactively identify opportunities to upsell and cross-sell additional features or services to clients, maximizing their value.
- Collaborate with cross-functional teams, including Sales, Marketing, and Product Development, to advocate for customers and drive product enhancements based on customer feedback.
- Monitor customer usage patterns and proactively engage with clients to drive adoption and ensure their ongoing satisfaction.
- Gather customer feedback and insights, and communicate internally to inform product roadmap decisions.
- Assist in the development and maintenance of customer support resources, such as knowledge base articles and tutorials.
- Stay up-to-date with industry trends, market developments, and competitor activities
Requirements
What you offer
- Previous experience in a customer-facing role, such as customer success, account management, or customer support.
- You speak excellent English and thoroughly enjoy close contact with customers
- You know how to present complicated topics in easy-to-understand way - and you aren't camera-shy
- You are passionate about User Experience
- You have the ability to work independently and as part of a team
- You enjoy working in a Startup - previous experience in a Startup is excellent, but not a must.
Benefits
What we offer
- You contribute to the success of an aspiring Startup in a position with significant responsibility and flexibility
- You work independently - but we’re always there for you and won’t leave you to fend for yourself
- You are part of a young crew - no outdated procedures or deep hierarchies
- 1 x per year, you will enjoy an all-expenses-paid team trip to an exciting location in Europe
- We offer significant professional development opportunities
- You will have the chance to go to conferences and other networking events
- A healthy work-life balance is important to us. That’s why you'll get 40 days of paid holiday (including national holidays)
About the application process
- Round 1: We receive your application
- Round 2: You complete a take-home project
- Round 3: We invite you to an interview
- Round 4: We complete the reference check amp; offer you the position
- Round 5: You do a 14-day trial run
- You're hired!
If you are passionate about customer success and want to join a fast-growing company that values its customers and employees, we would love to hear from you. Apply today and become an integral part of the Userbrain team!