Stechad is a leader in computer networking solutions, providing cutting-edge technologies to businesses and organizations across the globe. We are seeking a highly skilled Desktop Support Engineer to join our team and deliver exceptional technical support to our customers.
As a Desktop Support Engineer, you will play a critical role in ensuring our clients receive top-notch support and cutting-edge technology solutions. You will be responsible for identifying and resolving technical issues, providing excellent customer service, and working collaboratively with other departments to ensure customer satisfaction.
This is an exciting opportunity for an experienced Desktop Support Engineer to join a dynamic organization that is committed to delivering the highest quality support and services to our clients.
Responsibilities
- Provide technical support to customers via phone, email, and in-person visits
- Install, configure and maintain hardware and software systems
- Diagnose and troubleshoot technical issues and provide solutions
- Monitor and respond to IT support tickets and ensure timely resolution
- Ensure the security and integrity of systems and data
- Document all service requests and resolutions in a ticketing system
- Collaborate with other IT departments and external vendors to resolve complex issues
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- At least 2-3 years of experience in Desktop Support or related field
- In-depth knowledge of Windows operating systems, virtualization, networking protocols, and server hardware
- Strong customer service and communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving and analytical skills
- Experience with Active Directory, Microsoft Office Suite, and remote desktop solutions is a plus