Senior Operations Associate
Blueground, Austria
Job Description
At Blueground, we are guided by a vision to make people feel at home wherever they choose to live. By offering fully-furnished apartments that are move-in ready in the world’s most vibrant neighborhoods, we provide our guests with the opportunity to simply #ShowUpStartLiving. Behind the scenes, we strive for a tech-powered living experience that guests love, homed in an organization where great people are proud to work.
We’ve grown a lot since our founding in 2013. We are now hosting guests in more than 3,500 homes in 14 cities and we have raised more than $80m in funding to date.
What drives our success is how each of our team members applies our core values. To our team, Time is everything, and we cherish it greatly. For us, Excellence isn’t simply a standard, but an exciting way to look at life. We Care deeply about our clients and colleagues and never lose sight of the human element, which goes hand-in-hand with Transparency which we believe makes our day-to-day life easier.
We are looking for a Senior Operations Associate for our imminent launch in the city of Vienna. The ideal candidate should be a stickler for detail, proactive, standalone and skilled in general maintenance tasks and thoughtful as to ensure that Blueground properties are continuously in pristine condition for our guests. The role will be working closely with Vienna's General Manager and local 3rd party providers (e.g., related to cleaning, maintenance) in preparing new units, ensuring that existing units are perfect for our guests, handling any issues or emergencies that arise (guest lockouts, emergency relocations) as well as continuous improvement of our business systems and processes.
This position will possibly require weekend hours.
What you will mostly focus on:
- Full operational set-up and maintenance coordination of Blueground properties (furnishing, supplies, services, etc) according to brand style and guidelines
- Perform check-ins and exit inspections to our properties according to business standards
- Track and organize keys/parking remotes, take basic photography, and other small projects.
- Be the main point of contact between our guests and the customer experience team
- Help build, maintain and coordinate partnerships with 3rd party providers (eg cleaning, maintenance) along with the GM
- Liaise, manage and negotiate with contractors, vendors and external business partners ensuring that our guests enjoy high standards of client experience
- Drive down operational costs and constantly improve processes, while upholding Blueground’s quality standards
- Assist the General Manager in local projects on the computer in spreadsheet, word processing, and email programs
- Coordinate with Blueground’s central team to incorporate best practices and integrate tools and methodology
What you may focus on:
- Manage viewings at Blueground properties for prospective clients or partners
What we are looking for:
- At least 4 years of progressive work experience preferably in the area of business operations or services in a start-up, SME or large corporation
- Fluent in both German and English
- Willingness to get hands ‘dirty’ as needed to achieve operational excellence
- Background in maintenance and handy work will be considered as a plus
- Problem solver, with ability to work in a fast-paced and "get the job done" culture
- Hard working with great attention to detail
- Ability to multitask and drive results efficiently
- Confident user of technology (email, slack, G suite)
- A positive, confident, upbeat and friendly personality
- A hospitality background is a strong plus
Your benefits:
- Market competitive salary
- Flexible paid time off
- Enhanced parental leave
- Mileage reimbursement
- Corporate cell phone plan
- Dynamic working environment with talented people
- Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!
At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, color, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.