Guest Operations Specialist - Vienna
Blueground, Austria
Job Description
At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility amp; confidence they need to explore life’s latest adventure.
We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that’s just the beginning. We’re now hosting guests in more than 8,000 homes in 20+ cities, with an aim to hit 75 cities by 2025.
Our vision comes to life through our ways of working. For our 800+ member team located across 15 countries, we’ve created a culture of collaboration, inclusiveness, and opportunity.
We believe our people should have the power to choose their preferred way to work. Depending on the role’s requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.
We are driven by our core values. To our team, Time is our most important resource. Excellence isn’t simply a standard, but an exciting way to look at life. We Care deeply about our guests and colleagues. Our relationships are built around Transparency, which builds trust and improves communication.
We’re shaping the future of living, and we want you to be part of that journey.
We are looking for an Operations Associate to join our fast growing Vienna team.
The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks and thoughtful as to ensure that the property is continuously in pristine condition for our guests. The role is primarily responsible for working along our Operations Team in preparing new units, ensuring that existing units are perfect for our guests, and handling any issues or emergencies that arise with all stakeholders of Blueground - partner companies, property owners, tenants, etc.
What you will focus on:
- Assist our Operation Team in the set-up of the apartments
- Assist with apartment viewings
- Be the main point of contact between our guests and the Customer Experience team
- Coordinate with relevant stakeholders to work along with Operations team in resolving property management related issues
- Complete small maintenance tasks while needed to ensure positive guest experience
- Supervise handyman while working on resolving an emergency in our apartments (locksmith, plumber etc.).
What we are looking for:
- A ‘doer’ mentality, willingness to spend time on the ground between our apartments in the most prestigious neighborhoods of Vienna.
- Fluency in both German amp; English
- Good in oral and written communication
- Problem solver, with a good eye for detail and a can-do attitude suitable in a fast-growth, startup environment.
- Flexible with working hours
- A positive, confident, upbeat and friendly personality
Your benefits:
- Competitive salary
- Flexible paid time off
- Enhanced parental leave
- Dynamic working environment with talented people
- Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!
At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, color, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.