VIP End User Support - Vienna

VIP End User Support - Vienna
DeRisk Technologies, Austria

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jul 28, 2022
Last Date
Aug 28, 2022
Location(s)

Job Description

Background

A VIP Desktop Support engineer providing Break-Fix, fault diagnosis, resolution, and installation/deployment of new hardware for executive management team in a corporate environment.


Requirements

Key Skills

  • Desktop support experience. Must have performed VIP desktop support role in last 12 months.
  • Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
  • Minimum 2 years face to face experience required in VIP Desktop Support role
  • Outstanding customer service
  • Outstanding presentation amp; communication
  • Post Deployment Support/Floor Walking/Desktop Support preferably with in last 3 years
  • Performing asset inventory activities as needed
  • Strong Microsoft Windows o\s experience Especially for Windows XP and Windows 7
  • Understanding of Asset Management system and
  • Fault analysis for Microsoft Office Suite 2007/2010
  • Reasonable knowledge on 2nd line fault analysis and experience of Microsoft Office (Outlook, Word, Excel)
  • Basic Smartphone/Blackberry Support
  • Experience providing remote fault analysis, via verbal communication and IT remote control tools.
  • Active Directory user account administration experience.
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
  • Experience in providing Hamp;E support based on the instruction / guidance from the remote team.
  • Project or rollout experience in the IT environment
  • Hardware accreditations or experience from MAC /HP / Lenovo / Dell equipment.

Qualification and Experience:

  • Diploma or equivalent certification
  • Prior experience on Desktops, Workstations, Notebooks and Printers
  • Installation and configuration end user devices (i.e., Desktop / laptop/ Printer/ etc.)
  • Collaboration experience including remote control of PCs and video conferencing knowledge.
  • Strong Microsoft Office skills (Outlook, Word, and Excel)
  • Thorough understanding of Outlook's calendaring tool
  • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels.
  • Strong written and verbal communication skills (English and local language)
  • Must be detail oriented and self-motivating.
  • Background security check mandatory
  • Experience of working as team member in a geographically and culturally diverse team.

Job Specification

Job Rewards and Benefits

DeRisk Technologies

Information Technology and Services - Singapore, Singapore
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