Background
A VIP Desktop Support engineer providing Break-Fix, fault diagnosis, resolution, and installation/deployment of new hardware for executive management team in a corporate environment.
Requirements
Key Skills
- Desktop support experience. Must have performed VIP desktop support role in last 12 months.
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
- Minimum 2 years face to face experience required in VIP Desktop Support role
- Outstanding customer service
- Outstanding presentation amp; communication
- Post Deployment Support/Floor Walking/Desktop Support preferably with in last 3 years
- Performing asset inventory activities as needed
- Strong Microsoft Windows o\s experience Especially for Windows XP and Windows 7
- Understanding of Asset Management system and
- Fault analysis for Microsoft Office Suite 2007/2010
- Reasonable knowledge on 2nd line fault analysis and experience of Microsoft Office (Outlook, Word, Excel)
- Basic Smartphone/Blackberry Support
- Experience providing remote fault analysis, via verbal communication and IT remote control tools.
- Active Directory user account administration experience.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
- Experience in providing Hamp;E support based on the instruction / guidance from the remote team.
- Project or rollout experience in the IT environment
- Hardware accreditations or experience from MAC /HP / Lenovo / Dell equipment.
Qualification and Experience:
- Diploma or equivalent certification
- Prior experience on Desktops, Workstations, Notebooks and Printers
- Installation and configuration end user devices (i.e., Desktop / laptop/ Printer/ etc.)
- Collaboration experience including remote control of PCs and video conferencing knowledge.
- Strong Microsoft Office skills (Outlook, Word, and Excel)
- Thorough understanding of Outlook's calendaring tool
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels.
- Strong written and verbal communication skills (English and local language)
- Must be detail oriented and self-motivating.
- Background security check mandatory
- Experience of working as team member in a geographically and culturally diverse team.