Customer Relationship Manager
PBX GmbH, Austria
Job Description
We are looking for a customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients.
To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the core values of the organisation. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. Ultimately, an outstanding customer relationship manager will work closely with the founders to ensure that the organisation preserves a proper relationships with clients.
Responsibilities:
- Identify key staff in client companies to cultivate profitable relationships
- Building and maintaining relationships with key customers and dealer networks
- Understanding key customer individual needs and documenting these
- Approach potential customers to establish relationships
- Keeping customers updated on the latest products in order to increase sales
- Meeting with managers in the organisation to plan strategically
- Expanding the customer base by upselling and cross-selling
- Conducting business reviews using CRM programs
- Knowing the competition and strategising accordingly
- Promote high-quality sales, supply and customer service processes
- Aim to preserve customers and renew contracts
- Using digital marketing tools
Requirements
- Excellent interpersonal and communication skills.
- Eagerness to learn about our products and services
- Passionate about green-tech solutions and logistics
- A team player with a start-up mindset
- Maintain a positive attitude focused on customer satisfaction.
- Fluent in German and English
- Experience in sales or customer service is preferred
- Problem-solving attitude
- Customer-oriented mindset
- A bachelor’s degree in business administration or a related field.
- A minimum of 2 years experience
Benefits
Due to legal reasons, we are obliged to disclose the minimum salary according to the collective agreement for this position, which is 44.646,00 gross per year on full-time base. However, our compensation is based on market-oriented salaries and is therefore significantly above the stated minimum salary.
To make sure that - besides a unique job environment - you’ll have the time of your life PBX is located in Korneuburg, 20 km from Vienna/Austria, which was ranked the most liveable city for the tenth time in a row and the world’s smartest city according Smart City Strategy Index.