My name is Hanan Maafi.
I am looking for new opportunities, as I am willing to collect different experience.
I am top motivated a great Teamplayer if needed also a Teamleader and if also needed I can also work on my own.
I have the Austrian nationaltiy and arabic roots.
Handling customer complaints with empathy and composure
answered calls, replied to Emails and hat customer contact face-to-face
processes a range of documents and entered information into database
trained and coached new staffmembers
pitched ideas on how to improve performance and efficiency
helped management to identify workflow issues and find solutions
creted webinards how to solve or work with AutoCAD software, which are published on LinkedIn and YouTube
working with Excel sheets
aware of MS Office
scouting new clients
covering flights
changing airrafts
avoiding delays
assigning crew to flights from standby or reserve
dealing with sick notes
cerating reports
keep an eye of crew legacy (rest, trainin needed etc.)
worked between Dusseldorf - Vienna and Dublin
flight coverage
splitted or merged flights (when needed)
worked under pressure and took desicions and responsibilty
assigned crew for nessecary trainings
travel and hotel booking management
trained colleagues in Dublin who took over from us
Passenger Check in
Boarding - Deboarding flights
Handling of cancelled flights
Document control
Lost & Found
Boarding - Deboarding
Service on Board
Preparation of Meals
international customer contacts
responible for international purchase
database maintanence
Phone calls (in- and outbound)
phone calls (outbound)
sold them games
Supervison of a team with 10 members
customer aquisition
Appointment management
Assitant to the CEO and the Brokers
provided training to the Broke0 for their Performance
Payroll management (BMD system)
property management
Database maintanence